1. Information We Collect

We collect different types of information depending on the service:

(a) General Information (applies to all services)

• Name, contact details (email, phone, address)

• Payment information (processed securely via PayPal or other approved payment providers)

• Account login credentials (if you register with us)

• Communication history (emails, chats, or messages with us)

(b) E-Commerce Specific

• Shipping and billing addresses

• Purchase history and order details

(c) IT Support Specific

• Device and system details voluntarily shared (e.g., OS version, error logs)

• Remote session data (access is authorized, temporary, and controlled by the customer)

• Diagnostic information (used only for troubleshooting)

(d) Company Formation Specific

• Company details provided for registration (business name, directors’ information, official addresses)

• Compliance documents where required (e.g., identification for regulatory filings)

2. How We Use Your Information

We use information strictly for legitimate business purposes, including:

• Processing orders, payments, and providing receipts/invoices

• Delivering services (IT troubleshooting, company registration, product shipping)

• Providing customer support and aftercare

• Improving our services, website performance, and security

• Meeting legal, tax, and regulatory obligations

• Preventing fraud, abuse, or violations of PayPal’s AUP or our Terms of Service

We do not sell, rent, or trade personal information to third parties.

3. Payment Processing

• All payments are securely processed via PayPal or other reputable providers.

• We never store full payment card details.

• PayPal’s User Agreement and Acceptable Use Policy apply to all transactions.

• Refunds, when applicable, are processed in line with our service terms.

4. Remote IT Support Safeguards

To protect customer privacy during remote sessions:

• Access is granted and controlled by the customer; you may terminate the session at any time.

• We use standard, reputable, encrypted tools (no custom or hidden software).

• We do not store your passwords or copy private files.

• No surveillance, spyware, or unauthorized monitoring is performed.

• We offer NDA agreements upon request for confidentiality.

5. Data Sharing & Disclosure

We may share data only in these limited circumstances:

• With trusted third-party service providers (e.g., hosting, payment, shipping, compliance) who are bound by confidentiality agreements.

• To comply with legal requirements, enforce our Terms of Service, or respond to lawful government requests.

• In connection with a business merger, acquisition, or restructuring (with notice provided).

We never share data for advertising without your explicit consent.

6. Data Retention

• E-commerce order records: retained for up to 7 years (legal/tax requirements).

• IT support logs: retained for up to 90 days for troubleshooting reference, then securely deleted.

• Company formation compliance documents: retained per applicable corporate regulations (typically 5–7 years).

• Marketing data: retained only until you unsubscribe or withdraw consent.

7. Security Measures

We implement strict security safeguards:

• Encrypted communications (SSL/TLS)

• Access controls and authentication for sensitive systems

• Secure cloud hosting with regular monitoring

• Limited staff access on a need-to-know basis

• Ongoing staff training on privacy and compliance

8. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data

• Request a copy of your data in portable format

• Withdraw consent to marketing communications

• File a complaint with a relevant data authority

Requests may be submitted via at support@ebizsetup.com

9. Cookies & Tracking

We use cookies and similar technologies for:

• Website functionality (shopping cart, session management)

• Analytics (improving site performance)

• Security (fraud detection, login protection)

You may disable cookies in your browser, though some features may not work properly.

10. Third-Party Links

Our websites may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

11. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect information from minors.

12. Compliance Guardrails

To remain compliant with PayPal’s AUP and our own policies, we explicitly do not engage in or support:

• Sale of pirated software, unauthorized keys, or license circumvention

• Hacking, spyware, monitoring, or lock-screen bypassing

• Sale of illegal content, restricted items, or unsafe devices

• Crypto-mining, botnets, or similar unauthorized uses

• Services that violate manufacturer warranties or platform terms

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date.

14. Contact Us

If you have any questions or requests related to privacy, data protection, or this policy, you may contact us at:
📧 support@eBizSetup.com