We aim to provide transparent, reliable, and professional IT support.

• Availability: Remote support is offered during agreed hours. Sessions are scheduled in advance, subject to availability.

• Response Time: Support requests are usually responded to within 24–48 business hours. Urgent issues may be prioritized where possible.

• Scope of Service: Support covers operating system installation, troubleshooting, performance optimization, and malware cleanup.

• Completion Standards: Each session includes a diagnosis, agreed fixes, and a closing summary.

• Limitations: Service outcomes depend on system condition and internet connectivity. Some issues may require local, in-person assistance.